Refund Policy

Returns
Our return policy is 3 days from the day you receive your order. If 3 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. There are no returns on anything personalized. If you enter an incorrect address for delivery and fail to notify us of the change within 24 hours, you will not receive a refund. You have 24 hours to cancel your order. Once orders are shipped, you will need to contact the delivery carrier for any further information. We are not responsible for shipments that show delivered and you did not receive. You will have to contact the carrier. If you are returning an item, you are responsible to pay for return shipping. You will not be refunded your original shipping charges.

There are no returns on sneakers. You may exchange shoes for a different size. 

Sizing Issues

In the rare event that a
customer is unhappy with the fit of their shoe, we will process an
exchange for you.

Refunds will not be issued for sizing
disputes, only exchanges are allowed.

Size exchange requests that differ
by more than 2 sizes from the original size ordered will be considered a customer-input
error and will not be eligible for exchange.

To reduce the risk of sizing issues,
we have provided accurate sizing charts on each of our product specifications
pages for customer reference.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for the return shipping charges. If you receive a damaged item, you must send a photo to support@shopwithcre.com to receive a replacement. There will be no replacements or refunds without the photo. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopwithcre.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shopwithcre.com and send your item to:

Shop With Cre
4846 Sun City Center Blvd. #318
Sun City Center, FL 33573

Return Shipping
To return your product, you should mail your product to:

Shop With Cre
4846 Sun City Center Blvd. #318
Sun City Center, FL 33573

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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